Important Information

General Questions

What is TNT Mobile Bottle Service and how does it work?

TNT Mobile Bottle Service is an online alcohol ordering platform which allows the consumers of legal drinking age to order beer, wine and spirit online and get it delivered at doorstep or can pick up from the local retailers.

We partner with local retailers to fulfill orders. TNT Mobile Bottle Service provides you the most convenient and unique way of shopping for liquors from the comfort of your home. All the inventories of nearby retailers are curated on our website.

Does TNT Mobile Bottle Service provide delivery?

The delivery of the orders are done by our local retailers.

What are the operating hours?

We work with local retailers stores to fulfill orders for delivery and pickup and that’s why our operational hours vary store to store.

Order Related

How can I enter promotion code?

Promotion code can be applied on the checkout page. You can find a space on the right of the page to enter the same. Please note, you need to be signed in to enter a promotion code.

How can I add a tip to my order?

You can choose to leave a tip on the cart page in the order summary. By default 10% of the order amount will be selected but you can always modify it as per the given options.

Is there any minimum order amount for delivery?

Yes, there is a minimum order amount involved per order for delivery and it may vary store to store.

Is there any delivery fee involved for delivery?

Yes, there are delivery fees involved for each order placed on TNT Mobile Bottle Service. The delivery fee varies from store to store and it will be clearly mentioned on the order summary in the cart page.

How can I add delivery instructions to my order?

You can add Delivery Notes to your order on the checkout page under the delivery details section.

Can I change the delivery address of my order?

The delivery address of the order cannot be changed once the order is confirmed. We request you to get in touch with the store for more information.

How long does it take for the order to be delivered?

TNT Mobile Bottle Service does not guarantee delivery times. The delivery is carried out by our local retailers and they’re responsible for the delivery. You will be notified via email when your order is out for delivery. However, the delivery might get delayed due to various external factors - traffic conditions and weather.

Does TNT Mobile Bottle Service provide in-store pickup?

Yes you can opt for an in-store pickup for your order.

What do I need to carry to the store for in-store pickup?

In order to pickup your order you need to be 21 years and older. The store person will ask for your government issued ID card for verification.

Is there any charge for in-store pickup?

There are no charges for in-store pickup.

How can I cancel my order?

To cancel an order, you need to sign in using the credentials from which you had placed orders. Once logged in successfully, click on "My Account" > "My Orders". Here, you will see each, and every order that you have placed store wise.

Please note, an order that is already out for delivery cannot be canceled.

Can I cancel an order partially?

If you have multiple items in your order and you want to cancel some items then this is not possible. If you even mistakenly click on the Cancel Order, the whole order will be canceled.

Is there any fee on order cancelation?

No, there’s no additional fee charged for order cancelation.

How can I track my order?

We do not have live tracking at this time, but you can check the status of your orders by receiving emails, and notifications.

How do I return an order?

We would request you to kindly get in touch with the store for their return process and policy. Please note, each store may have their individual return policy. The contact information can be found on the order confirmation email and Our Stores page.

Can I place an order outside the business hours of the store? How is my order processed in such a case?

Yes, you can place an order at TNT Mobile Bottle Service anytime. In this case, the order process would remain the same that is in the business hours of each store. You can place the order outside the business hours but you will be able to pickup your order or get your order delivered in the business hours only.

Do I need to be present to accept the delivery of the order?

Yes, we recommend you to be present at the time of delivery of the order. The delivery person will ask you to verify your age by presenting any government issued photo ID that clearly mentions your date of birth or age. It is mandatory to show the proof.

Can anyone else accept delivery of the order on my behalf ?

Yes, anyone can accept the order on your behalf but they will need to present their government issued ID card for age verification.

Account Related

How do I create an account on TNT Mobile Bottle Service?

Creating an account on TNT Mobile Bottle Service is easy. Just click on the My Account option present at the top-right corner of the website. Fill out all the information and click on the Sign Up button.

I have forgotten my password. What do I do now?

Don’t worry if you have forgotten your password. Just click on the Forgot Password option on the Sign In page. You will be asked to enter your registered email address with us. We will send you an email with instructions to reset your password.

Payment & Billing

Which payment methods are accepted on TNT Mobile Bottle Service?

Credit/ Debit card payments are accepted on our platform.

Can I pay in cash for an order?

We’re sorry but you cannot pay for an order in cash - delivery or pickup. You will have to pay in advance using your credit/debit card.

How long does it take for the amount to reflect in my account in case of order cancelation and decline?

We submit refund requests to your bank or card issuer once you cancel the order. It will take 5-10 business days to reflect the refunded amount in your account. The number of days also depends on the bank.