We partner with local retailers to fulfill the orders and the stores are responsible for processing the returns. We would request you to kindly get in touch with the store for their return process and policy. Please note, each store may have their individual return policy. The contact information can be found on the order confirmation email and our shop page.
We provide refund in scenarios where the wrong product has been delivered or has been damaged. In such cases, the store will pickup the product for a return. The returns are usually accepted by the stores within 5 days of purchase. The refunds are processed as soon as the product is returned and it takes normally 5-10 business days for the amount to appear in your credit card account. The number of days also depends on the bank.